Retainer Services – Terms and Conditions

1.1 Nature of Retainer Services

A retainer engagement provides Client with ongoing access to Consultant's strategic marketing expertise and advisory services on a recurring monthly basis.

1.2 Retainer Term

• Term specified in the SOW or quotation
• May include automatic renewal
• Non-renewal notice: 30 days (up to 6 months), 60 days (1–2 years)

2.1 Core Retainer Services

Monthly retainer includes:

• Content strategy + editorial calendar
• Channel strategy (LinkedIn, social media)
• Partnership & collaboration strategy
• Implementation guidance
• Monthly reporting & reviews
• Ad-hoc consultation
• Email support (business hours)

2.2 Exclusions

Retainer does NOT include:

• Social media management
• Content creation
• Photography / videography
• Media buying
• Third-party vendor payments
• Software subscriptions
• Travel expenses
• Website development
• Email marketing management
• Paid advertising management

2.3 Additional Services

Can be added with separate pricing.

3.1 Monthly Retainer Fee

Fees remain fixed during the initial term unless otherwise agreed.

3.2 Payment Schedule

• Invoice: 25th of each month
• First payment: upon signing
• Monthly payment due: 1st of each month
• Payment deadline: 3–5 days

3.3 Late Payment

• 2% monthly late fee
• Suspension after 15 days overdue
• Termination after 30 days overdue
• Services resume within 48 hours after payment

4.1 Priority Access

• Faster response times
• Priority scheduling
• Preferred rates

4.2 Communication Protocols

• Email support (Mon–Fri, 10AM–5PM UAE)
• Response time: 24–48 hours
• Out-of-hours support not included

5.1 Fee Adjustments

• Fixed during initial term
• Renewal fee changes require 60-day notice

5.2 Scope Adjustments

Must be mutually agreed in writing.

5.3 Unused Services

No carry-over month to month.

6.5 Early Termination Fee

• 50% of remaining contract value

7.1 Primary Point of Contact

Client must assign one authorized decision-maker.

Confidentiality obligations last 3 years.

Liability is capped at 2× the monthly retainer fee.

These Terms are governed by UAE law (Dubai Courts jurisdiction).

By accepting services, Client agrees to these Terms.